Customer Support Agent (m/f/d)
Permanent employment, Full or Part Time, Salzburg/Urstein
As part of our customer support team, you will make a significant contribution to ensuring that our customers understand our product and use it optimally. You collect feedback, drive customer growth and thus help to standardize short-term rental processes. The long-term satisfaction of our customers is your success!
Your duties and responsibilities include:
- You are the first point of contact for our customers
- Comprehensive and professional support for our customers by e-mail and telephone
- Working with our Customer Success Managers to resolve difficult issues and provide updates to our process
- Active contribution to the continuous improvement of our processes and the expansion of our internal knowledge database
- You identify opportunities for improvement in our customer interactions and thus contribute to long-term customer satisfaction and loyalty
What you need for your success:
- You are IT-savvy, have good analytical skills and quickly familiarize yourself with new software and tasks
- You find it exciting to support customers with a wide variety of accommodations in using the onestephost process in the best possible way
- Admiring problems is not yours. You approach things proactively and solution-oriented
- Your expressiveness and communication skills are reflected in your confident writing style
- You have very good knowledge of German and English
- Competitive compensation package that includes salary and employee benefits
- Exciting and varied tasks in a dynamic and fast-growing startup
- The opportunity to take on responsibility right from the start and to manage your own projects
- Continuous training opportunities to advance your professional development
- Effective working environment with flat hierarchies and short decision-making paths
- Flexible working model with the option of working from home or remotely
- We are all colleagues and we show that at regular team and company events
- You will receive a monthly food allowance from us
- Travel climate-neutrally with your own company bike
- Modern office at Wissenspark Salzburg-Urstein with free coffee, drinks and snacks
Our offer to you:
- Our working model: 4 days in office, 1 day home office with the option of flexitime
- Working time: starting at 20h/week part or full time
- Contract: unlimited
- Remuneration: €37.000 gross in the first year on a full time basis
We are a team with more than ten years of experience in the tourism indsutry and we work every day to optimize and automate our system. The onestephost process arose from this experience. Our vision is to redesign the processing and booking process for operators and travelers globally.
onestephost is an AI-based, fully automated rental software for all types of short-term rental properties. We are fully committed to what we do, set ambitious goals, but don’t neglect the fun.
Our goal is to create a standardized rental and booking process for all owners, operators, developers and travelers. Our software takes over all tasks and you only have to go #onestep: Join our system.