General Terms and Conditions of Use and Business

This English translation of our Terms & Conditions isprovided for informational purposes only. The legally binding version is theoriginal German text. Should any discrepancies arise between the German andEnglish versions, the German version shall prevail.

Basic provisions

onestephost GmbH
FN 534247 h
Wissenspark Salzburg, Urstein S17/Top D1.1
(“onestephost”)
support@onestephost.com

onestephost offers software solutions for the publication ofoffers relating to the rental of and processes for the processing of bookingsrelating to rooms, flats, houses, apartments, resorts and other accommodation(the “Accommodation”, and the services provided by the software solutions arereferred to as the “Services”) for accommodation owners (the “Customers,”together with onestephost, the “Parties”). onestephost operates a platformunder the domains onestephost.com and onestephost.deals on which customers canadvertise accommodations on booking platforms connected to the platform (the“Booking Platforms”), create websites to promote the accommodations, and managebookings (the “Stream”).

onestephost provides all services on the basis of theseGeneral Terms and Conditions (“GTC”). The version of the GTC valid at the timeof conclusion of the contractual relationship is authoritative. The currentversion of the GTC is available at https://www.onestephost.com.

These GTC apply to both consumers and entrepreneurs withinthe meaning of the Austrian Consumer Protection Act (“KSchG”).

Where these GTC refer to “entrepreneurs,” these are naturalor legal persons or partnerships with legal capacity for whom the rental ofaccommodation is part of their business operations.

Where these GTC refer to “consumers,” these are naturalpersons for whom the purpose of renting accommodation is not part of theirbusiness operations. The distinction between consumers and entrepreneurs ismade in accordance with the KSchG.

General terms and conditions of customers that deviate fromthese GTC or other contractual agreements between onestephost and a customershall only apply if onestephost has expressly agreed to them in writing.

onestephost reserves the right to change these GTC at anytime without giving reasons. Changes to the General Terms and Conditions thatapply to existing contracts will be communicated to the customer at least 30days before they come into effect via the platform and additionally via email.In the event of significant changes to these General Terms and Conditions, thecustomer will be asked to agree to the amended General Terms and Conditionswithin a period of 30 days by clicking on an agreement button on the platform.In the case of minor changes that do not affect essential provisions, such asprovisions concerning the type and scope of the services provided byonestephost, the customer's continued use of the platform after the amendedTerms and Conditions come into effect shall be deemed acceptance of the amendedTerms and Conditions. In this case, onestephost will inform the customer in theemail regarding the change to the terms and conditions of their right toterminate the contract at any time free of charge before the amended terms andconditions come into effect.

Conclusion of contract & online registration

In order to access the services, the customer must create an account for the platform https://www.onestephost.com (the “user account”). The creation of a user account is reserved for natural persons over the age of 18, legal entities, and partnerships.

The customer has two options for creating a user account:

The user account can be created independently on the platform by the customer entering the data and information requested on the platform. onestephost will then provide the customer with an activation link via email or on the platform to complete the registration.

Alternatively, the customer can have the user account created with the help of an employee of the onestephost Performance Center (the “Performance Coach” or “Landlord Coach”) in a personal or virtual meeting. In this case, onestephost will also provide the customer with an activation link via email or on the platform to complete the registration.

By clicking on the “Activate user account” button in the email or on the platform after entering the requested information, the customer submits a binding offer to conclude a contract with onestephost. By activating the user account, onestephost accepts the offer to conclude a contract.

onestephost reserves the right to request proof of the customer's identity and creditworthiness before accepting an offer to conclude a contract. onestephost also reserves the right, in particular in the event of justified doubts about the customer's identity, to reject the offer to conclude a contract with onestephost, to refrain from activating the user account, and to delete the customer's user account.

Each user account is intended for a single customer only. The shared use of an account by several persons or the transfer of an account to a third party, whether for payment or free of charge, is prohibited. The customer is responsible for all activities that take place within the scope of the user account assigned to them.

The customer is obliged to provide onestephost with accurate, current, and complete information necessary to set up an account, to keep all logins, passwords, or other credentials associated with the user account confidential, and to notify onestephost immediately of any unauthorized access to the user account in accordance with Section 7.2.

Subject matter and scope of services

onestephost offers automated processes for processing bookings and publishing accommodation listings on the platform using the software solution.

In addition, onestephost may provide further services, either for a fee or free of charge, which can be activated and deactivated by the customer themselves on the platform or in a personal or virtual conversation with the performance coach (the “add-ons”). All services and, if chargeable, their prices are listed on the platform, in printed materials, or in other written documents provided by onestephost.

The services are accessed via the platform, unless otherwise agreed or resulting from the nature of the service.

onestephost is free to design the services within the agreed scope of services, unless otherwise agreed in writing. onestephost is entitled to add new services, features, and functions to the services without impairing the quality of the services or changing the characteristics of the services to the detriment of the customer.

onestephost is entitled to engage suitably qualified subcontractors as vicarious agents.

Publish accommodation listings

In order to publish an accommodation listing on the platform, the customer must provide all relevant information about the accommodation in accordance with the formats, requirements, and standards specified on the platform, either on the platform itself or with the help of the performance coach in a personal or virtual meeting. The customer guarantees and warrants that the information provided by them is correct, complete, and up-to-date at all times, and that the accommodation corresponds to the information provided by the customer. Should there be any changes to this information, the customer is entitled and obliged to update it on the platform at any time (even after publication).

The customer sets the rental price themselves or with the help of the performance coach on the platform and is responsible for complying with the relevant information. The price specified by the customer is a gross price including VAT and other applicable taxes. Unless otherwise agreed, any surcharges for publication on booking platforms will be added to the price specified by the customer. Before an accommodation advertisement is published, the customer will be shown the final price as it will be displayed on the booking channels and charged to the guest.

The customer determines the availability of an accommodation themselves or with the help of the performance coach on the platform and is obliged to keep the availability calendar on the platform up to date at all times.

After entering all relevant information, the customer is shown a preview version of the accommodation listing, either in the form of a website with the accommodation listing, on which bookings for the accommodation can also be made (the “accommodation website”), or as a listing on a booking platform. The customer has the option to approve the accommodation listing within 3 days or to make changes. If the customer does not actively approve the accommodation listing or make changes within 3 days of viewing the preview version, it is assumed that the customer agrees with the proposed accommodation listing. The customer is informed of the start and duration of the approval period and the consequences of not submitting a statement when the preview version is displayed.

By approving an accommodation advertisement and any add-ons, the customer warrants and represents that they are the owner of the accommodation or at least authorized to rent it out. The customer shall indemnify and hold onestephost harmless from any claims by third parties asserted against onestephost due to the customer's lack of authorization.

onestephost has the right to request changes or additions to the information provided or to make such changes or additions on its own authority in the event of minor defects (e.g., typos), or to translate or have translated texts in accommodation advertisements. This also applies to accommodation advertisements that have already been published. All rights to texts and translations produced by onestephost are exclusively held by onestephost, and the customer does not acquire any rights of use unless otherwise agreed in writing in individual cases. Point 12 applies accordingly. If the customer does not agree with the changes made by onestephost, they have the right to make changes themselves or to remove the accommodation advertisement.

If onestephost considers that the photos of the accommodation provided by the customer are unsuitable, for example because they are blurred or do not adequately represent the accommodation, onestephost reserves the right to request the customer to upload new photos and not to publish the accommodation advertisement for the time being. Alternatively, onestephost may, at its own discretion, offer to take photos of the accommodation at the customer's expense. All rights to photos taken by onestephost are exclusively held by onestephost and the customer does not acquire any rights of use to the photos, unless otherwise agreed in writing in individual cases. Point 12 applies accordingly.

Accommodation listings will only be published after approval by onestephost, and onestephost has the sole and final decision on whether an accommodation listing will be published. onestephost reserves the right not to publish accommodation advertisements, in particular in the event of possible infringements of third-party rights, if there are doubts about the identity of the customer, or if it transpires that the information provided by the customer is incorrect or that the customer is not authorized to rent out accommodation. onestephost is not liable for any damages resulting from the justified refusal to publish accommodation advertisements.

Bookings

Bookings for accommodation can be made both via the accommodation website and via the booking platforms (the accommodation website and the booking platforms together constitute the “booking channels”). The customer can choose which booking channels they would like to use to publish an accommodation advertisement for bookings and can select the desired booking channels on the platform.

For the purposes of publishing an accommodation advertisement on a booking platform, the customer authorizes onestephost for the duration of the contract to conclude the relevant contract with the corresponding booking platform and to accept and make payments to and from the booking platform through onestephost on behalf of and for the account of the customer. The customer is obliged to comply with the obligations resulting from the contract with a booking platform, in particular from the general terms and conditions of the booking platforms, and to accept any general terms and conditions of the booking platforms.

When booking accommodation via a booking channel, a contract (the “rental contract”) is concluded between the customer and the tenant of the accommodation (the “guest”). The customer authorizes onestephost to conclude the rental agreement and to accept payments, in each case on behalf of and for the account of the customer. onestephost is not a party to the contract and does not assume any liability whatsoever arising from the rental agreement.

The customer is responsible for complying with all relevant legal regulations, obtaining all necessary permits, and paying all taxes and duties in connection with the rental of an accommodation. In particular, the customer shall ensure the legal and practical rentability of the accommodation, in particular the ongoing short-term rental for tourist purposes.

Removing and pausing accommodation listings

The customer has the right to permanently remove a published accommodation listing at any time using the button on the platform, as long as there are no valid bookings for the accommodation. If a booking for an accommodation is entered on the platform, an accommodation listing that is to be removed can only be removed from the platform after the guest of this booking has departed. The accommodation listing can be paused until this time in accordance with section 6.2 to make it inaccessible for new bookings.

The customer has the right to temporarily pause a published accommodation listing using a button on the platform. A paused accommodation listing is not visible for new bookings during the pause period.

onestephost will endeavor to remove an accommodation listing immediately after it has been removed or paused by the customer. However, onestephost cannot guarantee immediate removal, in particular due to different connection requirements of the booking platforms.

In the event of the removal or suspension of an accommodation listing, bookings made up to that point remain valid and the customer must fulfill their obligations under the relevant rental agreements. The customer must also pay onestephost fees for such bookings. This also applies to bookings made within 7 days of the removal or suspension of an accommodation listing.

onestephost reserves the right to temporarily block or remove a published accommodation listing, in particular due to violations of third-party rights, if doubts arise about the identity of the customer after the accommodation listing has been published, or if it turns out that the information provided by the customer is incorrect or that the customer is not authorized to rent out an accommodation. onestephost is not liable for any damages resulting from the justified removal of an accommodation advertisement.

User account

The customer guarantees to use the platform only in accordance with these terms and conditions and applicable law and to make every reasonable effort to prevent unauthorized access to the platform. In particular, the platform may not be used to:

store or transmit data that is offensive, defamatory, or otherwise illegal or unauthorized,

data that infringes the rights of third parties,

or malicious software.

The integrity of the platform and the data contained therein belonging to third parties or onestephost must not be compromised. All attempts to gain unauthorized access to the platform or to use the services beyond the agreed scope are prohibited.

The customer undertakes to inform onestephost immediately at support@onestephost.com of any known or suspected unauthorized use of the platform or security breaches, including, but not limited to, loss, theft, or unauthorized disclosure of user data (login and password).

onestephost shall not be liable to the customer or any third party for any loss or damage resulting from the customer's failure to comply with the requirements set forth in these Terms and Conditions or any other applicable agreement.

onestephost reserves the right to temporarily suspend a user account if suspicious activity originating from that user account is detected in order to protect the platform and its services, other customers, and third parties.

The customer grants onestephost a non-exclusive, perpetual, irrevocable, and fully sublicensable right to use feedback provided to onestephost in connection with the use of the platform for any purpose.

Data used by the customer

It is the customer's responsibility to check the accuracy and legality of the information posted by the customer on the platform (including documents, drafts, software, etc.) and to examine it for any third-party rights and harmful content (in particular viruses, spyware, etc.). onestephost is not obliged to carry out such checks and can assume that the customer has all the necessary rights to use the information for the intended purposes.

If the customer also transmits personal data to onestephost and processes it via the platform, onestephost assumes that the customer has the appropriate authorization. If claims are made against onestephost due to the customer's violation of third-party and data protection rights, the customer shall indemnify and hold onestephost harmless in this regard.

The customer grants onestephost the free, non-exclusive right, limited to the term of the contract, to use all information posted by the customer on the platform for the provision of services and to the extent necessary for the fulfillment of the contract.

Third-party services

The platform enables customers and individual users to integrate data from multiple data sources and third-party services, including various third-party websites, such as booking platforms in particular. The third-party services from which data can be integrated are selected by onestephost at its sole discretion, and onestephost reserves the right to select, terminate, or change these available sources at any time. onestephost assumes no liability for the data or other content integrated by third-party services.

The customer is solely responsible for ensuring that they have the right to include third-party services for the collection and processing of such data when using the platform, and the customer must obtain all consents and approvals that may be required from time to time in relation to such data or other content and its processing.

In addition, the platform may contain links to third-party websites and content as a service to those interested in this information. onestephost does not monitor, endorse, or assume responsibility for third-party content and has no control over it. onestephost assumes no responsibility for updating or reviewing third-party content and cannot guarantee its accuracy or completeness; the customer uses third-party content at their own risk. Statutory liability provisions that apply to onestephost remain unaffected by this.

The platform may contain advertisements from third-party providers. Business transactions and correspondence between the customer and the providers of such advertisements, participation in their promotional campaigns, and all terms, guarantees, or assurances in connection with such transactions are exclusively between the customer and the respective provider.

Payment processing

Stripe (the “payment service provider”) is a payment service provider that executes payment transactions triggered by accommodation bookings made through onestephost in accordance with the payment service provider's license. For the sake of clarity, it is noted that onestephost itself does not offer payment processing for customers. onestephost accepts no liability for damages or disadvantages in connection with payment processing by the payment service provider.

To use the services, the customer must agree to the payment service provider's terms and conditions. This constitutes a contract between the customer and the payment service provider.

Incoming and outgoing payments are processed via an escrow account managed by the payment service provider. Payments to a bank account specified by the customer are generally made once a month, unless the customer has selected a different payment method on the platform. The first payment is only made after the guest has departed from the first booking processed via the platform, in order to ensure that the customer is not using the platform for fraudulent activities.

Prices and billing terms

onestephost charges the following fees for its services:

a “commission” per booking, as well as

“add-on fees” for add-ons additionally activated by the customer.

If a minimum fee of €1,200 has not been reached in the period between order confirmation and removal of the advertisement, this will be invoiced and/or deducted by onestephost GmbH. If the property has more than 3 categories, an additional €290 per category will be charged from the second category onwards. Add-on costs will be invoiced regardless of promotions in the event of early termination.

(Commission and add-on fees together constitute the “onestephost fees”.)

All onestephost fees will be deducted by onestephost from payments to the customer, unless otherwise agreed in writing.

The amount of the onestephost fees is based on the current price list, which is made available to the customer on the platform before the contract is concluded. The prices quoted by onestephost to customers in the current price list are gross prices including statutory sales tax.

The customer will receive a statement by email at the end of each calendar month. This statement will include all onestephost fees for the corresponding period.

In addition to the onestephost fees, further payment obligations on the part of the customer may arise from other agreements between onestephost and the customer.

The customer is not entitled to offset counterclaims against claims by onestephost. However, this does not apply to consumers in the event of onestephost's insolvency or to counterclaims that are legally related to a claim by onestephost, have been established by a court of law, or have been recognized by onestephost. In these cases, consumers have the option of offsetting.

Intellectual property rights

The services provided by onestephost include informationprotected by copyright or other intellectual property laws, which is owned byonestephost or its agents or suppliers, including but not limited to texts,photos, videos, graphics, trademarks, logos, interfaces, software, computercode, and other related content that are protected under intellectual propertylaws.

Unless otherwise agreed, onestephost owns all national andinternational intellectual property rights to its services and the platform andtheir components. Except for the limited usage rights expressly granted to thecustomer under these Terms and Conditions, all rights to the services and theplatform, including ownership rights to patents, copyrights, trademarks, tradesecrets, onestephost’s or third-party technology, any derivatives thereof, andall associated goodwill, are the exclusive property of onestephost and/or therespective third party.

The customer acquires the non-exclusive, non-transferable,and time-limited right, for the duration of the agreement, to use the services(including individual extensions or modifications created for specificcustomers) and the products of intellectual property associated with theservices, whether created by onestephost independently or at the customer'sspecial request (“the Works”), for the purpose of vacation property rentals, inparticular to access the platform. The customer hereby fully and irrevocablytransfers to onestephost any intellectual property rights that may be acquiredby the customer as a result of collaboration with onestephost on individualextensions or modifications of the services (without prejudice to the limitedusage rights granted under these Terms and Conditions).

The Works include, in particular, the software underlyingthe services as well as other content provided by onestephost (such as offers,drafts, or other data carriers) and are protected by copyright. They may not beused or edited beyond the usage rights granted in these Terms and Conditionswithout prior written consent from onestephost. The customer undertakes not todecompile the Works, not to reverse engineer them, not to copy their ideas,features, functions, or graphics, not to attempt to obtain their source and/orobject code, and not to edit, modify, reproduce, distribute, resell, lend,lease, rent, (sub-)license, transfer, or create derivative works from them orcommercially exploit such derivative works. The customer acquires thenon-exclusive, perpetual, and transferable right to use the work resultscreated as part of onestephost's services (such as reports or visualizations,the "Work Results") exclusively for the purpose of renting outaccommodations. This does not include the right to (re)publish ordisclose the Work Results in publicly accessible media, in particular onwebsites or other public or private retrieval systems, or to otherwise marketthem.

The customer acquires the non-exclusive, perpetual, and transferable right to use the work results created with the services of onestephost (such as reports or visualizations, the "Work Results") exclusively for the purpose of renting accommodations. This does not include the right to (re)publish and disclose the Work Results in publicly accessible media, in particular on websites or other public or private retrieval systems, or to otherwise market them.

The acquisition of usage rights by the customer is in anycase subject to full payment of the fees invoiced by onestephost for thecorresponding services.

Without prejudice to Section 13 (Liability), anyunauthorized reproduction or distribution of services shall in no case resultin liability on the part of onestephost, particularly not for the accuracy ofthe services towards third parties.

A breach by the customer of the provisions of this Section12 entitles onestephost to immediate termination of the contract for goodcause, as well as to assert further statutory claims, in particular claims forinjunctive relief and damages.

Liability

onestephost provides services. Therefore, no specificsuccess with regard to the goals intended by using the services is owed.

For customers who are consumers: onestephost’s liability is limited to damages caused intentionally or by gross negligence, and liability for damages caused by slight negligence – except for personal injury – is excluded.

For customers who are business clients: onestephost’s liability is limited to damages caused intentionally or by gross negligence, and liability for damages caused by slight negligence – except for personal injury – is excluded. Any liability of onestephost for atypical damages, loss of profit, damages due to errors, indirect or consequential damages, and damages to third parties is excluded. The total liability of onestephost is limited to the sum of all fees payable to onestephost that the customer has paid in the 12 months preceding the damaging event.

Claims for damages by customers who are business clients shall expire six months after becoming aware of the damage and the damaging party, but no later than two years after the conduct giving rise to liability by onestephost.

Liability for errors in services or the platform that are solely due to incorrect information or improper operation by the customer is excluded.

To the extent that liability of onestephost is excluded, this also applies to the personal liability of its legal representatives, managing directors, employees, and other agents.

The customer is obliged to defend onestephost against all claims, demands, actions, or proceedings brought by any third party due to the customer's use of the platform. The customer shall indemnify and hold onestephost harmless from all claims for damages, attorney fees, and other claims or costs for which onestephost is held liable due to the customer’s breach of these Terms and Conditions, improper use of the platform, or violations by the customer of laws, other legal provisions, or third-party rights.

Warranty

Despite all efforts, onestephost cannot guarantee that the services provided, the platform, or the underlying software are completely error-free. onestephost takes all commercially reasonable measures and efforts to ensure the availability and operation of the services and the platform. Operation is subject to planned and emergency maintenance and downtime. In particular, the services may be temporarily unavailable due to issues such as system failures, maintenance or repair work, or reasons beyond the control of onestephost. Furthermore, occasional technical problems may lead to downtime, and onestephost cannot guarantee continuous availability of the services. Where possible, onestephost will attempt to announce maintenance work that may lead to downtime in advance; however, onestephost is not obliged to make such announcements.

For customers who are consumers: The statutory warranty provisions apply.

For customers who are business clients: The warranty period is 6 months. Defects subject to warranty will be remedied at onestephost's discretion either by repair or replacement. Price reduction is excluded. Warranty claims require that the customer reports the defects that have occurred in writing with justification within 2 working days.

onestephost reserves the right to make changes to the platform and services for good reason (such as a new technical environment or an increased number of users). In such cases, the customer will be informed of the change by email within a reasonable period in advance. No additional costs will arise for the customer due to such changes. These changes do not constitute defects, and in the case of more than minor impairments, the consumer additionally has the right to choose either (i) to maintain the contract and services unchanged, or (ii) to exercise their right to terminate the contract free of charge within 30 days from the date of the change.

onestephost will provide all updates necessary during the contract term to ensure that the services and the platform continue to comply with these Terms and Conditions.

If the customer is a business client, they are obliged to report any errors occurring during the use of the services to onestephost at support@onestephost.com. An error exists if the service or platform does not fulfill the contractually agreed functions, produces incorrect results, or otherwise does not operate properly, making use of the service or platform impossible or significantly restricted. onestephost will localize, analyze, and remedy errors reported by the customer or identified by onestephost during operation within a reasonable period.

Warranty for errors in services or the platform that are solely due to incorrect information or improper operation by the customer is excluded.

Term and termination

This agreement is concluded for an indefinite period. onestephost is entitled to terminate the contractual relationship with one month's notice effective at the end of a calendar month by giving written notice (via email). The customer is entitled to terminate the contractual relationship at any time by removing all accommodation listings. Pausing an accommodation listing does not constitute termination. If there is a booking for an accommodation registered on the platform, the notice period is extended until the guest's departure date. If there are bookings for multiple accommodations registered on the platform, the notice period is extended until the departure date of the guest with the latest stay. If the customer has commissioned a Hosting Coach or Performance Coach to make settings for the future, the notice period is extended until the date of the last scheduled setting.

onestephost is entitled to terminate the agreement at any time with immediate effect in the event of serious breaches of contract by the customer. In such cases, the customer will be charged the full amount for the current billing period.

Upon written request by the customer before the end of the contract, onestephost will make all customer data available for electronic retrieval for a period of thirty (30) days after the end of the contract. onestephost is entitled to charge a reasonable fee for this service based on the work involved. After this period, onestephost is entitled to delete the customer's stored data.

Hier ist der HTML-Code für die Abschnitte **Widerrufsrecht für Verbraucher**, **Datenschutzbestimmungen**, **Online-Streitbeilegung**, **Anwendbares Recht, Gerichtsstand und Erfüllungsort** und **Schlussbestimmungen**:

Right of Withdrawal for Consumers

Customers who are consumers within the meaning of the Consumer Protection Act have the following right of withdrawal:

The customer has the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period is 14 days. It begins on the day the contract is concluded.

To exercise the right of withdrawal, the customer must inform onestephost of their decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post or email) to support@onestephost.com or by post to onestephost GmbH. The customer may use the model withdrawal form below or any other clear declaration to exercise the right of withdrawal. The model withdrawal form is also available on the website https://www.onestephost.com.

To meet the withdrawal deadline, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

If the customer withdraws from the contract, onestephost shall reimburse all payments received from the customer without undue delay and at the latest within 14 days from the day on which the notification of withdrawal from the contract was received by onestephost. For this reimbursement, onestephost will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will the customer be charged any fees for this reimbursement.

If the customer withdraws from the contract and onestephost has already begun performance of the contract, the customer shall pay onestephost an amount which is proportionate to the services provided by onestephost up to the time of withdrawal in comparison with the total contractual price. Following a withdrawal, onestephost may block the customer's use of the platform, for example by deactivating the customer's access.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To onestephost GmbH, [address], [email]:

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following services ()

Ordered on () / received on ()

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper:

Date:

_____________________

(*) Delete as appropriate.

Exceptions to the Right of Withdrawal: The right of withdrawal lapses if onestephost has begun performance of the contract and the customer has expressly consented to the commencement of performance before the withdrawal period has expired, and has acknowledged that they lose their right of withdrawal upon commencement of performance.

Privacy policy

The parties undertake to comply with the statutory data protection provisions, in particular the General Data Protection Regulation (“GDPR”), and to impose compliance with these provisions on their agents and employees. The customer is the controller within the meaning of Article 4(7) GDPR. onestephost acts as a processor within the meaning of Article 4(8) GDPR on behalf of the customer in connection with the individual functions of the platform. For this purpose, the parties shall conclude a data processing agreement pursuant to Article 28 GDPR, which forms part of the contract between the parties.

Online Dispute Resolution

For customers who are consumers:

TheEuropean Commission provides a platform for online dispute resolution (ODR),which can be accessed atwww.ec.europa.eu/consumers/odr.

We are neither obliged nor willing to participate in disputeresolution proceedings before a consumer arbitration board. You can submit yourcomplaint directly to us at the following email address:support@onestephost.com

Applicable Law, Jurisdiction, and Place of Performance

These Terms and Conditions and all contracts between the parties shall be governed exclusively by the law of the Republic of Austria (excluding the conflict of law rules of international private law and the United Nations Convention on Contracts for the International Sale of Goods), unless otherwise agreed in the contracts. In relation to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state of the consumer’s habitual residence.

The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms and Conditions or contracts between the parties shall be the competent courts in Salzburg, Austria. For actions brought against a consumer who has their domicile, habitual residence, or place of employment in Austria, jurisdiction lies with the court in whose district the consumer has their domicile, habitual residence, or place of employment. For consumers who do not have a domicile in Austria at the time of conclusion of the contract, the statutory places of jurisdiction apply.

Unless otherwise agreed in writing, the place of performance for all services provided by onestephost is onestephost’s registered office.

Final Provisions

All notifications to onestephost under contracts concluded with customers (including these Terms and Conditions) must be sent to the following address: support@onestephost.com. All notifications to customers will be sent to the email address most recently provided by the customer on the platform. Notifications sent to this email address shall be deemed received by the customer unless the customer has notified onestephost of a change in their email address.

For customers who are business clients:

Should individual provisions of the contract, including these Terms and Conditions, be or become invalid, this shall not affect the remaining content of the contract and these Terms and Conditions. The invalid provision shall be replaced by a valid provision that is legally effective and comes closest to the economic intent of the parties. This applies mutatis mutandis in the event of any contractual gaps.