Smart automation that keeps things moving
onestephost handles guest messages, check-ins, payments, and everything in between — so you don’t have to.
damit du dich um nichts kümmern musst.
Guest experience on autopilot
Your guests feel taken care of while you stay out of the day-to-day. Everything runs smoothly without you needing to check in.
Every guest gets the right message at the right time — from booking to checkout, without you needing to lift a finger.
Guests arrive smoothly with keyless entry or smart lock setups. No late-night messages, no coordination stress.
We’re there when your guests have questions or issues — so you’re not stuck playing tech support.
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Control without the effort
Full control – with a setup that synchronizes, automates, and informs 24/7.
It doesn't end after checkout: our tool automatically sends follow-up messages to build guest loyalty.
Stay in the loop at any time with a simple, clean dashboard that shows what’s happening behind the scenes.
Want to be hands-off? Prefer a bit more control? We tailor the setup to match how you like to work.
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Answers about guest handling and more
By proactively sharing key information through automated messages at the right time. Use pre-arrival emails or SMS to guide guests to your digital guestbook, including details like Wi-Fi, check-in instructions, house rules, and local tips. This not only prevents support requests but also improves the overall guest experience.
Send a friendly, professional confirmation message immediately after the booking request with a clear call-to-action for payment. Reinforce trust with a clean layout, links to your guestbook or reviews, and mention what happens after payment (e.g., they’ll receive their digital guestbook). Simplicity and timing are key to converting interest into commitment.
Automate recurring tasks like pre-arrival messages, check-out reminders, review requests, and payment reminders. Keep the human touch for exceptions: special guest requests, issues during a stay, or personalized local tips. The goal is to free up your time for what really matters—creating memorable experiences.
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